Résumé

Résumé

Professional Profile

I am a data analyst who loves using my programming skills to creatively solve problems. I have a natural ability to ask good questions and challenge the way things have been done in an effort to enhance the end result. I am known for my ability to jump in and dig into things that have a high degree of unknowns. I have expertise in developing new processes and improving existing processes with the objective of maximizing efficiency and cost effectiveness. I am forever curious, thorough, and I learn complicated subject material quickly. I think critically, and I have proven writing and data storytelling abilities. I thrive in both independent and collaborative environments and can communicate complex ideas simply. Learning is my jam and I am known for my laid back attitude, willingness to ask questions, receive feedback, and do more than my fair share.



  • Education

    University of Denver, Daniels College of Business
    Denver, CO
    Master of Business Administration
    Concentration in Business Analytics
    March 2015

    DePauw University
    Greencastle, IN
    Bachelor of Arts in Biochemistry, minor in Psychology
    May 2006
  • Skills

    Data Analysis
    Data Visualization
    Statistics
    Process Improvements
    Data Modeling
    Predictive Analytics
    Creative Problem Solving
    Stakeholder Management

    Tools

    R
    Tableau
    SQL
    Microsoft DW/BI
    Amazon RDS
    Salesforce
    IBM SPSS Modeler
    KNIME
    Github
    Markdown



    Experience


    Temporary Analyst, TNTP

    Remote
    2018 — Present

    • Responsible for part-time temporary analytic projects as the need arises


    Senior Specialist, Analytic Consulting, Convergys

    Remote
    2015 — 2017

    • Conducted primary research to support or refute various business hypotheses and provided clients with actionable recommendations for improving the customer experience, call center agents’ processes/tools, and customer self-service tools
    • Successfully identified impactful recommendations for clients across 11 different projects by leveraging my abilities in regular expressions, survey analysis, customer journey mapping, root cause analysis, text mining, and competitive analysis
    • Regularly presented analytic findings, recommendations, and supporting business cases to clients
    • Created operational dashboards to monitor the impacts of consulting recommendations and identify trends or issues that warranted further investigation
    • Wrote high quality R scripts to streamline and automate data collection/reporting and manual data munging tasks


    Functional Process Analyst, Business Process Innovation, Level 3

    Broomfield, CO
    2015 — 2015

    • Completely overhauled the sales promotion process which resulted in a better customer experience and increased efficiency
    • Used lean six sigma principles to define, measure, analyze, improve, and control business processes for Sales, Marketing, and the Commercial Services Group
    • Provided program level leadership by preparing stakeholders for change, understanding and mitigating resistance, and developing and implementing communication plans


    Business Analyst, Sales Effectiveness, Level 3

    Broomfield, CO
    2013 — 2014

    • Created financial, operational, and market planning Tableau dashboards for Sales Regional Vice Presidents, General Managers, and Sales support teams to facilitate better, faster decentralized decision-making
    • Wrote high quality SQL queries to retrieve and analyze data from Microsoft SQL Server, Oracle, and MySQL
    • Learned to navigate a broad range of data sources and how and when to use each one
    • Collaborated with data scientists to conduct advanced analyses in R to explore the elasticity of demand and the impact of increasing customer prices
    • Identified root cause of low margin sales and worked with various stakeholders to implement new renewal business policies to ensure profitable pricing
    • Co-founder of a cross-functional program that implemented a unified process to engage Sales and provided business intelligence that enabled a proactive sales approach
    • Regularly presented program updates and key metrics to senior management


    Research and Development Laboratory Manager, Biodesix

    Aurora, CO
    2008 — 2013

    • Worked on a team of 3 to transform an empty room into a CLIA certified laboratory in 6 months
    • Conducted cancer research, generated data, and collaborated with our team of physicists, scientists, and statisticians to apply various analytical techniques to answer difficult questions
    • Worked with software engineers to design and implement a laboratory information management system
    • Developed and analyzed research proposals for the purpose of resource optimization and strategic planning


    Professional Research Assistant, University of Colorado Health Sciences Center

    Aurora, CO
    2006 — 2008

    • Evaluated and implemented different analytical approaches to various research problems
    • Evaluated and utilized complex analysis software
    • Maintained accurate documentation for review and presented data to a variety of collaborators both familiar and unfamiliar with proteomics



    Certifications


    Introduction to R
    Intermediate R
    Intermediate R Practice
    Writing Functions in R


    Importing Data in R (Part 1)
    Importing Data in R (Part 2)
    Clean Data in R
    Importing and Cleaning Data in R: Case Studies


    Data Manipulation in R with dplyr
    Exploratory Data Analysis in R: Case Study
    Joining Data in R with dplyr
    Data Analysis in R, the data.table Way


    Introduction to Data
    Exploratory Data Analysis
    Correlation and Regression
    Multiple and Logistic Regression
    Foundations of Inference